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Shipments and returns

Your pack shipment

Packages are generally dispatched after receipt of payment and are shipped with DHL Express or DHL Economy depending the customer's choice. We will provide you with the required details to track your package online.

The delivery times vary* per country/region and per choice of shipping.

With DHL Express:

  • in the EU, 2-3 business days,
  • other European countries 3-5 business days
  • the rest of the world 3-4 business days

With DHL Economy:

  • in the EU, 5-7 business days,
  • other European countries 7-9 business days
  • not available for the rest of the world

*These are estimates and no rights can be derived from this information.

You will have to sign to accept the delivery. If a delivery is not accepted, or picked up within a certain period of time (usually 2-3 weeks), the parcel is returned. In case you would still want to receive the delivery it will be sent after the additional costs for returning the parcel and the new shipping cost for resending have been paid.

allcarmodels.com is obligated by law to always include receipts and invoices with their shipments and to declare the value of the items as stated in the receipts. This follows the international laws regarding import/export of products.

In case a product is not in stock we will inform you about this by e-mail. You have the option to cancel the order or to purchase other products for an equal order amount.

Ownership of the product shall remain with allcarmodels.com until payment is received in full of all monies owing from the customer to allcarmodels.com. allcarmodels.com reserves the right to enter these items back into stock and cancel the order without notice.

Transport fees vary according to the total weight and volume of the shipment as per international standards. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Boxes are amply sized and your items are well-protected with our over 20 years experience in packing and shipping safely model cars.

Shipping Costs

Shipping costs depend on the weight and the volume of the order and are calculated during the checkout process. Shipping costs are shown prior to finishing an order and will be shown on the receipt or invoice once the order has been completed.

Returns

If you wish to return your product, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your wish to return your product. Please contact us for futher details.

We will withhold reimbursement until we have received the goods back. Please note you will have to bear the direct cost of returning the goods if the return of the product takes place for reasons other than our own fault.